Customer Service

Our continued success comes not only from the expertise of our friendly team itself, but also from the importance we place on the relationships with our suppliers, contractors, business associates and, most importantly, with you, our customers.

It is widely recognised that buying a home can be very stressful and with this in mind, we make every effort to guide you through the purchasing process, regardless of how many homes you have bought before.

A demonstration and inspection meeting will be carried out prior to handover of your new home. This meeting enables you to inspect your new home before you complete its purchase. You will also have the benefit of discussing how the heating system and appliances work, at a time when you do not have to be concerned with the actual move itself. Upon completion, you will be given a welcome in pack including lots of useful information and contacts.

The NHBC 10-year warranty ensures our responsibility to resolve matters arising up to two years after legal completion, and guarantees the property structurally for a further eight years thereafter.

We adopt the industry standards of good practice, procedures and information in accordance with consumer code for home builders. The Consumer Code sets out to safeguard new homebuyers and ensure that they are treated fairly, know what service levels to expect, are given reliable information upon which to make their decisions and know how to access speedy, low-cost dispute resolution arrangements if they are dissatisfied.  Click here to read the full codeImages shown on this website are for illustrative purposes only. Elevations and treatments may vary. We operate a policy of continuous product development and consequently there may be material differences evident between the properties shown and that on offer at any particular development (or at any particular stage of the construction schedule).  The prices shown are correct at the time of being published but are subject to change without prior notice, please contact our Marketing Suites for accurate price information.  Site Plans are for orientation purposes only and all surfaces, landscaping and layouts should be checked with the sales adviser at the time of reservation. Parking arrangements and boundaries should also be checked prior to reservation.  The dimensions shown are approximate and the precise measurements may vary. 

Hogg Welcome Card

To show you how much we care about our customers you will receive a Hogg Welcome Card. This will enable you to benefit from such discounts and offers as Free pass to GLL Community Fitness Centre, Monks Cross, 10% discount at York Wines and 10% discount at Browns Department Store (carpets and rugs only).

We also arrange occasional social events such as BBQs, golf days and race day to enable us to keep in touch.

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